At Lush Jewellers( LushJ), every piece you receive is packed with love, care, and Trust — just the way you deserve. But if something doesn’t arrive in perfect condition, we’re here to make it right.

Eligibility(Title)

We accept returns only for items that are visibly defective or damaged upon arrival. Each product passes a strict quality check — no worries.

Unboxing Video Requirement(Titlte)

To ensure a smooth and fair process, please record a full 360° unboxing video the moment you receive your parcel. This helps our team verify the issue quickly and ensures your claim is processed without delays.

Return Process(Title)

1.Reach out to us at lushjewellers2@gmail.com within 3 days of receiving your order.

2.Share your unboxing video so we can review and assist you immediately.

3.Once approved, you’ll receive detailed steps to return the product safely.

Refunds(Title)

After your returned piece reaches us and passes inspection, we’ll initiate your refund promptly. Please note that shipping fees are non-refundable.

Our Promise(Title)

Your trust means everything to us. Every order, every sparkle, every smile — we’re here to make sure your experience feels as precious as the jewellery you wear.